Coinbase Facing Community Backlash as The Inappropriately Hold Customer Funds
Coinbase has become one of the largest gatekeepers for cryptocurrency purchases in the United States, but at the same time they are known for falling short on offering acceptable customer service, charging users extremely high and/or mystifying fees, and they now have changed their “terms” to vaguely state that they can hold customer’s funds without any real reason.
Customers have made countless complaint regarding their mishandling of their funds, but regardless of the situations, coinbase does not do the righ thing, and has diabled various emails once offering support, and simply directs clients to “submit a request” via their contact form. The contact form does not work for many, many do not receive responses, and regardless of the complaints, coinbase and it’s CEO Brian Armstrong ignore customer complaints and continue to operate without actually addressing these compiling issues.
Reply to our emails! We’ve got issues with our accounts which have to be sorted out. 😡
— Celina Catau (@CelinaCatau) January 6, 2021
We’re in the middle of a run and your infrastructure is proving faulty yet AGAIN. Or is there something more nefarious going on here? It’s starting to seem like it with timing of these outages. Are YOU looking for a class action lawsuit?
— fiat_fatale (@FataleFiat) January 6, 2021
Damn I just created my account less than half an hour ago and no joke as soon as I deposit money, everything shuts down. Feelin a little….scammed.
— EliTheXGuy (@EliTheXGuy1) January 6, 2021
@coinbase having issues with my account, I try email coinbase a few times still no response.
— Roxx Marino (@roxxmarino) December 31, 2020
I’m pretty much done with @coinbase . I try to give companies the benefit of the doubt especially considering the sheer amount of traffic you are likely getting……….but these constant issues to the point where it becomes a meme in the community is a bit concerning. pic.twitter.com/VaSGqVDOJL
— HittingItHarder (@HittingItHarder) January 6, 2021
Incredible how @coinbase is absolutely screwed right now. Nothing works. I can’t even trade a coin for another at the moment. Cannot believe it’s one of the most liquid exchanges out there. Too many issues, too often. Seems unreal.
— 🇮🇹Perfect Symmetry🇬🇧 #KBF #KIF- Arrest UK Gov (@Prfect_Symmetry) January 6, 2021